The American group Cognizant is accelerating its artificial intelligence strategy by announcing the mobilization of more than 25,000 professionals around Claude, the assistant developed by Anthropic. Presented on November 10, 2026, this initiative aims to support large companies in integrating AI into their daily operations. This marks a new stage in the transformation of the IT services sector, where tech giants are now seeking to industrialize the use of artificial intelligence.
The American digital services specialist Cognizant has just taken another step in its development around generative artificial intelligence. The company announced the creation of the "Claude Frontier Capability Group," a global organization bringing together more than 25,000 professionals tasked with developing, deploying, and operating Claude's AI solutions for its clients. This structure aims to enable companies to move beyond simple experimentation and sustainably integrate AI into their operational processes, particularly in the finance, manufacturing, healthcare, and services sectors.
This announcement is part of a strengthened partnership with Anthropic, the American company behind Claude. Cognizant states that it has already trained or certified more than 44,000 employees in the use of this technology. The group now intends to offer comprehensive support, from application design to daily operation. The goal is to address the challenges faced by companies that invest heavily in artificial intelligence but still struggle to translate these investments into measurable productivity gains.
A new model for integrating artificial intelligence into businesses
To support this transformation, Cognizant is also launching a managed services offering dedicated to Claude. Specifically, the group will be able to manage the operation of artificial intelligence systems deployed at its clients' sites, ensuring their maintenance, security, and monitoring. This approach aims to allow companies to benefit from Claude's capabilities without having to develop all the technical skills necessary for its operation themselves.
The system relies in particular on Cognizant's proprietary tools, including its "AI Delivery Operating System," as well as on teams specializing in software engineering and IT infrastructure modernization. Four priority areas have been identified: transforming business operations through AI, modernizing existing systems, securely operating intelligent agents, and developing software that natively integrates artificial intelligence. These priorities reflect a market shift, in which companies are now looking for applications capable of producing concrete results rather than mere technological demonstrations.
Productivity gains already claimed in several sectors
Cognizant highlights several projects completed with major international companies. In the pharmaceutical industry, the deployment of intelligent agents based on Claude reportedly reduced downtime for certain facilities by 35%. The time required to resolve technical issues also decreased from 90-120 minutes to just 10-15 minutes. These results, reported by Cognizant, illustrate the potential offered by automating certain industrial operations, even though they do not constitute an independent measure of the technology's performance.
The media and entertainment sector is also among the areas affected. Cognizant claims to have helped a company automate the creation of specification documents, reducing a process that previously took three to four weeks to about fifteen minutes. In the insurance sector, other applications have reportedly accelerated certain tasks related to preparing marketing campaigns and supporting clients by 40 to 60%. These examples demonstrate that artificial intelligence applications are now extending beyond simply producing texts to play a role in more complex business processes.
A strategic offensive in a particularly competitive market
The announcement comes just days after another major initiative by Cognizant. On October 30, the group had already announced the mobilization of more than 25,000 professionals around OpenAI technologies. By simultaneously developing its expertise across several artificial intelligence models, Cognizant aims to meet the needs of companies that want to maintain a degree of freedom in choosing their technology providers. This strategy also allows it to strengthen its position against the major global players in consulting and IT services.
This acceleration comes as Cognizant reported revenue of $5,7 billion for the third quarter of 2026, a 4,6% year-over-year increase. However, the company lowered its annual growth forecast, now anticipating revenue growth of between 4% and 4,4% at constant exchange rates. In this context, artificial intelligence represents a strategic focus for developing new businesses and supporting the company's future growth.
Artificial intelligence is gradually transforming digital professions
Beyond Cognizant, this initiative illustrates a profound transformation of the IT services industry. Companies specializing in software development, consulting, and outsourcing must now adapt their skills to the arrival of systems capable of automating certain tasks traditionally performed by human teams. This evolution raises questions about the future of several professions, as well as the new skills needed to design, control, and monitor these tools.
For Cognizant, the challenge now lies in demonstrating that these investments can translate into lasting results for its clients. The mobilization of 25,000 professionals around Claude represents a significant commitment, but its effectiveness will depend on the group's ability to deploy reliable, secure, and cost-effective solutions. In a sector where competition between OpenAI, Anthropic, Google , and other model providers is intensifying, digital services companies could play a decisive role in the widespread adoption of artificial intelligence within the global economy.
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