Uber Eats and Deliveroo issued formal notices for lack of transparency and abusive suspensions

Union-Indépendants, the main union for delivery drivers, and the CFDT union issued a formal notice to Uber Eats and Deliveroo on Monday, demanding full transparency regarding their algorithms. The unions are demanding access to the details of how delivery pay is calculated, which remains opaque to workers. They are also denouncing the abrupt deactivation of accounts without clear justification or effective recourse. Morgan Lemper, a delivery driver, recounts being blocked for two months after a selfie was deemed insufficiently lit. "They told me it wasn't me. It devastated me," he says.

Six months to get into compliance

The platforms have six months to provide this information. After this period, the unions will launch a class action lawsuit. This collective action aims to compel companies to respect the rights of delivery drivers and to put an end to practices deemed abusive. Associations and unions criticize a system that leaves workers unaware of the rules governing their daily work and their income.

A turning point in relations with the platforms

This offensive marks a turning point in the relationship between platforms and independent delivery workers. Unions intend to obtain concrete guarantees regarding the algorithmic management of labor, particularly concerning the criteria for account suspension. This mobilization comes at a time when the working conditions of these workers are attracting increasing attention from public authorities and the public.